Frequently Asked Questions
Everything you need to know about your Alder Jewellers Paris experience.
What materials are used in Alder Jewellers Paris collections?
Our collections are crafted using premium materials, including 18k gold plating, recycled sterling silver, and ethically sourced gemstones. Each piece is designed for longevity and hypoallergenic comfort.
How should I care for my jewelry to maintain its shine?
To preserve the luster of your pieces, we recommend avoiding contact with perfumes, lotions, and water. Store your jewelry in the provided Alder pouch and clean gently with a soft, dry microfiber cloth.
Do you offer international shipping from Paris?
Yes, we ship worldwide. Standard shipping within Europe typically takes 3-5 business days, while international orders outside of Europe may take 7-12 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
Are your diamonds and gemstones ethically sourced?
Absolutely. We are committed to ethical practices and only work with suppliers who adhere to the Kimberley Process and fair labor standards to ensure every stone is conflict-free.
How can I find my correct ring size?
You can refer to our online Size Guide located on each product page. If you are between sizes, we generally recommend choosing the larger size for the most comfortable fit.